Effective Date: 20 September 2026
Last Updated: 20 September 2026
At NEW4YOU Electronics Store, operated by Naman Electronic World, we aim to provide a transparent and convenient shopping experience. This Refund & Cancellation Policy explains the conditions applicable to order cancellation, returns, replacements and refunds for products purchased through https://new4you.in.
This Policy should be read together with our Terms & Conditions, Shipping/Delivery Policy and applicable Product Warranty Policy.
Customers may request cancellation of an order within 3 days of placing the order, provided the order has not already been dispatched, handed over to the logistics partner, or placed into an irreversible fulfilment/installation process.
To request cancellation, customers should contact our support team with:
Once an order has been dispatched or is out for delivery, cancellation may no longer be possible.
Where cancellation is no longer possible, the customer may refuse to accept the delivery where applicable. Any further return/refund process will be subject to the applicable product and policy conditions.
NEW4YOU reserves the right to cancel an order, wholly or partially, where reasonably necessary, including in situations involving:
If payment has already been received for an order cancelled by NEW4YOU, the eligible amount will be refunded to the customer through the applicable refund channel.
Products may be eligible for return or replacement depending on:
Where a return is approved, the product should generally be returned in its original condition along with the available original packaging, accessories, manuals, warranty documents, invoices and other items supplied with the product.
The return or replacement process may require verification or inspection before approval.
If you receive a product that is:
please contact NEW4YOU customer support within 3 days of receiving the product.
Customers may be requested to provide:
NEW4YOU may inspect or verify the issue before determining whether the appropriate resolution is a replacement, repair, return or refund, as applicable.
If the product received is materially different from its description, specifications or representation displayed on the Platform, customers should report the issue to NEW4YOU customer support within 3 days of delivery.
After reviewing the complaint and available evidence, NEW4YOU may provide an appropriate resolution in accordance with the applicable product policy and applicable law.
Nothing in this Policy is intended to restrict any consumer right or remedy that cannot legally be excluded.
Where NEW4YOU offers any perishable products, such as flowers, food items or other products having a limited usable life, cancellation may not be available after processing or dispatch.
However, if a perishable product is received in damaged, spoiled, unusable or materially defective condition, the customer should contact NEW4YOU as soon as possible after delivery with supporting photographs or other evidence.
After verification, an appropriate replacement or refund may be provided, where applicable.
Certain electronics and appliances may be covered by a manufacturer's warranty.
For warranty-related complaints, customers may be required to contact the respective manufacturer's authorised service centre in accordance with the applicable warranty terms.
Where reasonably possible, NEW4YOU may assist customers in coordinating or guiding them regarding the applicable warranty/service process.
Manufacturer warranty terms may determine whether the issue qualifies for repair, replacement or other warranty service.
Unless otherwise required under applicable law or expressly stated for a particular product, return/replacement may not be available where the issue has resulted from:
Certain products may also have category-specific return restrictions, which will be disclosed where applicable.
A refund may be processed where:
The final refund amount may depend on the circumstances of the transaction and applicable policy.
Once a refund has been approved by NEW4YOU, the eligible refund amount will generally be processed within 5 days.
The time taken for the amount to actually appear in the customer's bank account, card account, UPI account or other payment method may vary depending on:
Therefore, the 5-day period refers to processing/initiating the refund by NEW4YOU, and not necessarily the time required for the amount to reflect in the customer's account.
Where possible, refunds will be processed through the original payment method used for the transaction.
Depending on the transaction and payment provider, an alternative refund method may be used where appropriate and legally permissible.
Customers may be required to provide or verify certain information before a refund is processed.
Where a refund is approved, applicable delivery, installation, handling or other charges may be treated according to the applicable product/policy conditions.
Where a product is found to be defective, damaged, incorrect or materially different from the description, the applicable resolution will be determined after verification and in accordance with applicable law.
If the customer's bank account or payment instrument has been debited but the order was not successfully created or confirmed, the customer should contact NEW4YOU with the transaction/reference details.
We may verify the transaction with the applicable payment gateway or payment service provider.
Where a refund is required, it will be processed through the applicable payment channel.
The time taken for the amount to be credited may depend on the bank or payment service provider.
If a customer is charged more than once for the same order due to a technical or payment-processing issue, the duplicate eligible amount will be verified and refunded through the applicable payment channel.
Customers should provide the relevant transaction/reference IDs to help us investigate the issue.
If NEW4YOU cancels an order after receiving payment, the eligible amount will be refunded to the customer.
Cancellation may occur due to reasons such as product unavailability, pricing/system errors, payment issues, suspected fraud or other legitimate circumstances.
The refund will be processed according to the procedure described in this Policy.
For certain products, NEW4YOU or the applicable manufacturer/service partner may inspect the product before approving a return, replacement or refund.
The inspection may include verification of:
Approval of a return request does not automatically guarantee a refund if inspection establishes that the applicable conditions have not been met.
Customers are expected to provide accurate information and reasonable cooperation during the cancellation, return, replacement or refund process.
This may include providing photographs, videos, invoices, transaction details, product information or making the product available for inspection or pickup where required.
Nothing in this Refund & Cancellation Policy is intended to exclude, restrict or waive any mandatory rights or remedies available to consumers under applicable Indian law.
Where applicable law provides a consumer with a right to return goods, discontinue services or obtain a refund because the goods/services do not conform to the advertised or agreed specifications or because of other legally recognised circumstances, such rights shall continue to apply. The Consumer Protection (E-Commerce) Rules specifically address returns/refunds in circumstances where goods or services do not conform to advertised/agreed specifications and certain delivery-related situations.
Products that are specially ordered, customised, configured or procured specifically for a customer may be subject to additional cancellation or return restrictions, where disclosed before purchase and permitted under applicable law.
Any such conditions will be communicated to the customer before or during the purchase process, wherever applicable.
NEW4YOU may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, business practices or applicable laws.
The updated version will be published on this page with the revised Last Updated date.
For cancellation, return, replacement or refund-related queries, please contact:
Naman Electronic World
Brand: NEW4YOU Electronics Store
Website: https://new4you.in
Email: support@new4you.in
Phone: +91-9212684272
Registered Office: G-174, 40 Feet Road, MB Extension, Badarpur, New Delhi – 110044, India
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM
